MONEY & BUSINESS: MGM casinos still reeling from ‘cybersecurity issue’
MGM’s casinos in Las Vegas continued to be plagued by “cybersecurity issue” on Friday — five days after getting hacked — with many slot machines silenced while guests squawked about broken elevators and poor service.
One person staying at MGM Resorts-owned Aria said the hotel was handing out so-called “guest recovery voucher to any hotel guest who complains about basically anything at all this weekend,” according to a post on social media platform X.
The $25 voucher says the hotel “sincerely apologizes if any part of your visit has been less than exceptional.”
Another user on the site formerly known as Twitter posted a photo showing a case of water in an elevator.
“Front desk mentioned some of the elevators were randomly getting stuck,” the user captioned the post.
It was unclear which of the 12 MGM-operated hotels on the Las Vegas Strip this particular user was staying at.
Meanwhile, a video shared of Aria’s casino showed dozens of gaming machines with blacked-out screens displaying an “out of service” message, while over in the lobby, a long line stretched at the reception desk.
Another clip showed the Aria slots malfunctioning, with screens flickering in a very apparent software issue.
“The Aria slot machines are extra hacked today,” the user captioned the post.
MGM has remained vague about the nature of the hack — which reportedly affected its hotels in Las Vegas and seven other states — though assured guests that “the vast majority of our property offerings currently remain operational,” and the hotel was still accepting reservations “through third-party booking sites.”
Besides eye-watering financial losses and offline slot machines, other reports over the past few days included guests getting locked out of their rooms, hotel phones not working and MGM’s company website crashing.
According to digital security watchdog site Cybernews, the hackers behind the breach — which the outlet identified as the ALPHV/BlackCat (ALPHV) ransomware group — issued a statement around 8 p.m. on Thursday threatening “additional attacks” if their ransom demands are not met.
MGM has yet to say whether it plans to comply with the hackers.
Representatives for MGM did not immediately respond to The Post’s request for comment.
Shares of MGM Resorts International were down nearly 2%, to $40.97, on Friday, as the company continued grappling with its cybersecurity woes.